How to return equipment from home. If you don't have a The UPS Store nearby, you can request shipping boxes and mail the equipment to us. Here's how it works: Request your prepaid mailers and shipping boxes. We'll send you boxes and a UPS return mailing label within 5-7 business days. Follow the enclosed instructions and pack your boxes.Verizon claims I didn't return equipment. 08-25-2014 02:12 PM. I recently canceled my FIOS due to moving to an area without FIOS service. Returned all my equipment via the UPS Store and got a receipts showing that it was shipped and received without issue. I returned my receiver, remote, cables, router, and the wall …After the failed tech attempts, verizon told me my modem must be defective and would send me a new one (at a cost of course of like $2.50/month). They specifically told me a return pre-paid shipping lable would be in the box to return my old modem. If I didnt return the old modem they would charge me for it.Verizon has charged me $200 for non return of equipment. I have called over 6x since December trying to either receive a return box or label so that I may return this equipment. I can not print a label from the link given and Literally feel like I have no other choices at this point. Requesting any help I can get PLEASE.In response to SweetLou1. 08-15-2018 10:17 AM. Personally I would return the old router to a local Verizon Fios store. No resellers. but get that written receipt showing date, time, serial number, MAC address of the old router. Make sure your name and account number are on the receipt. And keep it.Reply. icittar18. • 3 yr. ago. I had to cancel the service because I’m moving to the area that is not covered by them, and they asked to return the following items: Unreturned Fios Router Qty: 1. Fiber Service Unit Qty: 1. I wish they provided some instructions with pictures, because I don’t know what Fiber Service Unit looks like.Prepare your shipment. Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. Start your return.Make sure you get a receipt from the store to show that you handed the equipment over, and gave you a UPS tracking number. 2). Call Verizon and ask them to send you a return label. You do the packing, and put the label on the box, hand it to any UPS driver you can find, or take it any UPS Store, or authorized shipping center. It is …02-13-2023 12:17 PM. When it comes to the trade-in on your devices, it does depend on the devices, each one has their own department for trade-ins, some might take longer then others. If the device was received in before the trade-in date, you are good. Sometimes it can take 1 to 2 billing cycles to get the device processed, and reflecting the ...Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...After the failed tech attempts, verizon told me my modem must be defective and would send me a new one (at a cost of course of like $2.50/month). They specifically told me a return pre-paid shipping lable would be in the box to return my old modem. If I didnt return the old modem they would charge me for it.She can't carry all of this equipment on her own to the store. Is there any workaround anyone is aware of? Verizon will mail out a prepaid shipping label for UPS, can setup a package pickup from UPS and leave the box outside. UPS. My mom, in her 70's, cancelled Verizon. She has three set top boxes and a router.Track one or multiple packages with UPS Tracking, use your tracking number to track the status of your package.Please bring all equipment you wish to return along with your order number to the nearest qualified Verizon Fios return location or any of. The UPS Store ...Make sure you get a receipt from the store to show that you handed the equipment over, and gave you a UPS tracking number. 2). Call Verizon and ask them to send you a return label. You do the packing, and put the label on the box, hand it to any UPS driver you can find, or take it any UPS Store, or authorized shipping center. It is …Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...You can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. You will need the tracking number from the UPS return label to schedule the pickup. 0. 0. Cancel.Oct 28, 2023 · Step 3: Package Your Verizon Equipment. After gathering all the necessary equipment, it’s time to package them securely for return. Start by disconnecting all cables and wires from the devices. Take care to wrap delicate items, like remotes, in bubble wrap or place them in padded envelopes to prevent damage during transit.Verizon Wireless now offers a service called the Family Locator, which is designed for families to track each other's Verizon cell phones. Subscribers to Verizon can add this servi...The 360 Returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. Companies have different return options to choose from. Ask us about our "no box or no label" and Group Ship® programs. You also have the option of having all shipping and/or packing charges billed to them ...Oct 30, 2014 · Equipment Returns in 3 Easy Steps with The UPS Store. By J T. Ramsay | Oct 30, 2014. If you didn’t see the news today, we’re working with The UPS Store to make it easier than ever for our customers to return their equipment. Seriously it couldn’t be simpler…and it’s free. (Photo: AP Images) If you didn’t see the news today, we’re ...I didn't even have to hold. For future reference, I first tried calling 1-800-837-4966 and got sent through the phone tree. So I asked Google for a Verizon Customer Service number and found 1-800-922-0204. With the second phone number , I got right through to a rep. I spoke with, I believe, Larry.I recently set up my mobile line with Verizon, opting for the iPhone 15 Pro with my iPhone 11 through their trade-in program. I meticulously followed the provided instructions, using the Verizon-provided shipping label and box to return my iPhone 11. According to UPS records, the device was shipped on October 7 and successfully delivered on ...01-21-202209:45 PM. Following protocol, as soon as I received my new Fios router, I returned my old router to verizon using their return label. UPS showed proof of delivery but my account says they have no evidence my equipment has returned and warning me I will be charged $100 if they don't receive it. I speak to a rep who tells me I need to ...Hey Verizon: I have called, emailed, and called about 10 more times. UPS lost the equipment I sent to return to you, and now UPS refuses to open an investigation becasue they tell me it has to be initiated by Verizon. So of course, I call Verizon (about 10 different times) and am given the run around by every one I speak with.Give us a call. We will initiate your return or exchange by emailing you a prepaid shipping label to mail your device back. Call 800.331.0500.You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your ...placing it in a post office box (surprised they still have one left) if they don't get their stuff back it's about $150 for the router and the other I have no idea. however being mad at Verizon is kind of strange. They gave you the return labels and it was up to you the customer to send them back properly. 0 Likes.01-08-2009 06:58 AM. If you live in PA, there are no stores (and probably other locations). You can have Verizon ship a new box (for exchange), and then take the old box to a UPS store where Verizon has a contract for returns. Be sure to record serial number (s) and get a receipt from the shipper in case of billing problems later.Can't return device. 02-22-2024 06:35 AM. 1. On the day of setup I was having trouble so I called tech support. They said something's wrong with the device so they'll send a new one. 2. They sent a new device to my parent's house in Delaware. I live in New York and I have always had my own phone number account etc.You can drop off the package at a UPS store. Verizon has already paid for shipping! To avoid being billed an unreturned equipment charge, return all your Verizon Fios equipment within 30 days of the day your service is disconnected. If you need further assistance, you can contact Verizon FIOS customer service at 1-***-***-****.I hope this helps!Oct 11, 2019 · Requires a return box (provided on request) for UPS dropoff. Follow these instructions. Call 1.800.921.8101 and tell us what type of change you’d like to make to your Frontier service. We’ll ...Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...You must return the Verizon FiOS equipment by June 10, 2015 . If this date is missed, or if the equipment is damaged and it is deemed outside of normal wear and tear, an unreturned equipment charge of up to $650 will be applied to your account for each piece of equipment that is not returned or may be damaged. We look forward to serving your ...People from this sub mentioned the return equipment process involves contacting the CS (phone/online, don't remember), print a return label sent to your email, and bring it to a certain Verizon store. Reply reply ... (21 MAR) and I finally received a USPS letter from Verizon printed 14 MAR with a print-out UPS return label. There's no kit. It's ...February 20 Answer . Thank you for reaching out here at the Spectrum Community. There are several ways to return equipment through an official UPS store or you can drop off at one of our stores. Click through the link I provided and it will explain everything a bit further. Let us know if you have any other questions.Jan 19, 2009 · Master - Level 1. In response to jimmyb. 01-19-200902:41 PM. You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery. 1 Like. Reply. Getting started / Community FAQs.The return label to reprint online is available for 14 days as this is the time frame on which a phone can be returned. Was this a brand new device or a warranty replacement that you were returning? CandiceH_VZWWait time to speak to someone in customer service is ridiculous!!!! Been on hold for 1 hour and 15 minutes. Verizon never sent the return shipping label for my trade in, all they sent was an empty box. Your customer service is TERRIBLE!!!!!FedEx Office® Pack and Ship or The UPS Store® will send your equipment back to us at no charge to you. You'll get a receipt confirming your return, and we'll also know your equipment is on its way. Important: Make sure a store rep scans your equipment to prevent being charged a non-return fee (NRF).Verizon Wireless has unveiled an unlimited data plan for $80 a month, including an offer for a free iPhone 7. By clicking "TRY IT", I agree to receive newsletters and promotions fr...03-11-2015 03:37 PM. I had FiOS service while I lived in Medford, MA from April 2013 until March 2014. I moved to Ohio and could no longer have FiOS service. I returned the equipment to a UPS store to be shipped back to Verizon per a customer service agent's instructions. A few months later, I get a bill for $613 for unreturned equipment.This. You have to choose a store that accepts FiOS equipment. In my case it was actually a wireless authorized reseller and not a retail Verizon store. I've successfully returned Verizon equipment at one of their stores so you should be able to do the same. should be able to return it to most/all UPS stores also.Was this helpful? (Video Length- 2:00 ) You can easily return and/or exchange a mobile device or accessory you purchased from verizon.com. Please visit our Verizon Return Policy for details and watch this video to see how. To learn about sending your return back to us, visit Verizon mobile 30-day return and exchange FAQs. Watch this video to ...Request a Home Shipment Return Kit from Spectrum if you don’t have Spectrum, UPS, or FedEx stores nearby. Make sure to return Spectrum equipment within 15 days of the confirmation that you changed your service. Otherwise, they can charge you up to $200 in fees for failure to return your equipment. Follow along as we explore how …The verizon equipment return location locations can help with all your needs. Contact a location near you for products or services. How to find verizon equipment return location near me. Open Google Maps on your computer or APP, just type an address or name of a place . Then press 'Enter' or Click 'Search', you'll see search results as red mini ...Rhode Island. Virginia. You can check out the address of every store on Verizon's website. To find out whether the one nearest to you accepts Fios equipment returns, contact Verizon's customer support: Through chat on the company website. Through Facebook Messenger. Via phone at 1-800-VERIZON (1-800-837-4966).Your return will be complete once UPS delivers your equipment to Verizon‘s designated returns warehouse. The whole process typically takes 7-10 …Enthusiast - Level 1. 01-31-2024 02:37 AM. I returned the old Fios equipment in late November/early December 2023 but am being charged $375 for unreturned equipment. After receiving “no equipment return” email reminder from VZ I called and agent Mathew told me I was all clear on 1/2/24. Saw charge again in 1/30/24 and called.Verizon account holders can print a return shipping label two ways: by requesting one from a Verizon representative or by logging on to the My Verizon account feature on the main w...UPS Service Notice: A notice given on first delivery attempt in select countries. UPS Mail Innovations Tracking Numbers. You can track your UPS Mail Innovations piece on both ups.com and upsmi.com. UPS Mail Innovations tracking numbers differ from a small package reference number in length and terminology.Installation of Fios TV includes connecting up to three televisions with existing coaxial outlets (including installation of set-top boxes) and programming the Fios TV remote control for your set-top boxes and televisions. Additional TVs can be set up for an additional charge. Our technicians will also perform needed outside work, including ...We would like to show you a description here but the site won’t allow us.Find a Location. Find a convenient UPS drop off point to ship and collect your packages. Our locations offer shipping, packing, mailing, and other business services that work with your schedule to make shipping easier. Use my current location.To return your equipment: Return rented equipment to the Verizon store or UPS Store nearest you; You do not need to box up equipment, since equipment serial numbers will be scanned and returned to Verizon (be sure to get a receipt for your records) Contact Verizon at 1.800.verizon (1-800-837-4966) if you have any questions.Return Options: Return rented equipment to The UPS Store nearest you. Check here. You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records. Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any questions.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...1. RETURN POLICY. Equipment may be returned to Verizon as set forth below. These policies do not limit or supersede existing manufacturers’ warranties. You may return any Equipment or Other Devices you purchased from us for any reason within thirty (30) days of purchase. Defective Equipment may be returned within one (1) year of Equipment ...Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...If your device is eligible, you can enroll in Extended Warranty on the Services & Perks page in My Verizon:*. My Verizon website: Navigate to the Services & Perks page.Scroll to the Extended Warranty section, click Get it now and follow the prompts to add Extended Warranty.; My Verizon app: Scroll to the Device Protection section and tap Learn More.Tap Enroll for the lines you want covered.Please bring all equipment you wish to return along with your order number to the nearest qualified Verizon Fios return location or any of. The UPS Store ...Hey Folks, I thought I would vet and share a frustration. Back in October when Verizon (I am on Fios BTW) started offering Home Monitoring and Control here in Virginia, I signed right up - it was a solution that I had actually be looking for. I called Verizon and ordered the super-duper-deluxe sys...I returned my equipment via UPS on Friday 4/17/15. You received the box on Tuesday 4/21/15 but sent me a message that you were missing some of my. ... You must return the equipment undamaged to Verizon by May 21, 2015 or you will be charged as follows: (Rent): DVR 1 {edited for privacy}A 3rd party verizon tech was going door to door saying a new 5G tower was installed nearby. Got the service and modem had shit connection to that tower. I cancelled the service and tried to return the modem but I have the same problem as you except that I never got an email or threat that I would be charged if I didn’t return the equipment.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...UPS won't take it without a "return number." I do not have any communication about a return number in my email, nor can I find it in my account. I tried calling, but your service won't take my PIN or the temp pin you sent as the it does not recognize my key punches. I also can't find any way to create a return label for Fios Equipment on your site.I have not received the return kit (prepaid return label and packing box for returning the Verizon-owned Home Internet equipment).I keep receiving reminder emails that I should return the equipment otherwise I will be charged $200. I tried calling, but was passed around for 1 hour with no one able to help.Verizon claims I didn't return equipment. 08-25-2014 02:12 PM. I recently canceled my FIOS due to moving to an area without FIOS service. Returned all my equipment via the UPS Store and got a receipts showing that it was shipped and received without issue. I returned my receiver, remote, cables, router, and the wall …UPS Refund Policy for Return-to-Sender Packages. If your package has been returned to sender by UPS, you may be wondering about the refund policy. UPS does offer a refund policy for return-to-sender packages that meet the eligibility criteria. The refund generally covers the shipping cost minus any applicable fees.Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location Fee for late or no return: Varies by equipment, up to $300 or morePlace the packaged equipment in a sturdy box and fill any empty spaces with packing material to prevent shifting. Seal the box tightly with tape and affix the return label provided by Verizon. This section provides a detailed overview of the steps required to return Verizon FiOS equipment.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Correct answer: Hi, Verizon advises customers to drop equipment off at a UPS Store, but the UPS Store says Verizon cancelled their UPS contract.The verizon cable box return locations locations can help with all your needs. Contact a location near you for products or services. ... there are no fees charged for returning your Verizon equipment. ... have the option to request a prepaid return shipping label from Verizon and ship all boxes and accessories back through UPS instead of ... Make sure you receive and save your tracking number. So run don't walk, because if you have cancelled your ser
Re: Return Shipping Label. 09-23-2011 05:30 AM. I'm sorry to hear about your recent issue. The Verizon Forums is a peer-to-peer support channel in which users help other users. Because your issue appears to need account specific assistance from Verizon, I've copied your message to an employee monitored board, where a Verizon representative can ...03-28-202306:45 AM. Hundreds of posts about the failings of Verizon's return process. If you speak to a rep, their customers are either stealing or there is some sort of UPS conspiracy happening. Mailed back a Google pixel for warranty replacement and a month later notified I was being charged $500 for an unreturned item.Just to start with, I'm somewhat familiar with this process if it's for a recent order or a replacement, but if this is for something else, like a rebate, the information below probably won't be helpful to you.If you really would prefer a store, check with your local Verizon Wireless store )make sure a corporate store and not a reseller). They may also handle FIOS or can tell you where the closest one is. Start a new topic or ask questions in the open forum. I have two SD set-top boxes that I want to return to a verizon store.In the fast-paced world of e-commerce, returns are an inevitable part of doing business. Whether it’s due to a wrong item being shipped or a customer changing their mind, handling ...Yes. You can return Verizon equipment through UPS mail. In fact, it is quite easy to do following the guidelines below. Call the Verizon customer support team. Request them to register a return shipping label. Wait for the shipping label to arrive. Then pack the equipment and paste the shipping label as instructed.Drop off at UPS is best option. They will ask for your verizon "order number". Otherwise you pay for shipping. You can try your verizon plan page to switch the verizon router to "user supplied". Or call verizon and request an equipment return. They should email you an equipment return "order number". 1.To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Return Options: Return rented equipment to The UPS Store nearest you. ... Return rented equipment to The UPS Store nearest you. Check here. You do not need to box up equipment.There was no way for me to print the return label, as it had to do with a second box that was sent to me. Trust me , I tried. Customer service told me 15 times that they needed to "escalate" my issue, promised to call me , and nothing ever happened. Nice conversations though. For some reason , t...Verizon has charged me $200 for non return of equipment. I have called over 6x since December trying to either receive a return box or label so that I may return this equipment. I can not print a label from the link given and Literally feel like I have no other choices at this point. Requesting any help I can get PLEASE.A restocking fee of $50 may apply to returns or exchanges of a mobile device (excluding Hawaii). Important: If you purchased from a Verizon Authorized Retailer (e.g., BestBuy, etc.) you must return or exchange at that location. To learn how to return home internet equipment (e.g. routers, receivers), visit our LTE Home Internet FAQs, 5G Home ...Yes, you can return your Verizon Fios equipment to a Verizon store. You will need to bring the equipment with you, along with a valid form of ID. A receipt is not required, but it may help the return process go more smoothly. ... The good news is that there are plenty of UPS Stores that accept Verizon Fios equipment returns. Just bring your ...Yes, UPS will take care of packaging and returning the equipment, no charge. Be sure to get a receipt that lists the serial numbers of the equipment you are returning, which, as you said, is how Comcast knows who the equipment came from. They would want you to return cable boxes and modem/router devices and their power cords.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Jul 2, 2018 · Failure to return in a timely manner will result in you getting a bill for unreturned equipment. Correct answer: Hi, Verizon advises customers to drop equipment off at a UPS Store, but the UPS Store says Verizon cancelled their UPS contract.February 20 Answer . Thank you for reaching out here at the Spectrum Community. There are several ways to return equipment through an official UPS store or you can drop off at one of our stores. Click through the link I provided and it will explain everything a bit further. Let us know if you have any other questions.Here is the UPS instructions from the Spectrum support website: UPS Return. You can easily return Spectrum equipment by bringing it to any UPS Store. To return your equipment to a UPS Store: Use the UPS Store Locator tool to find the store nearest you. Note: Not all UPS locations are UPS Stores. Please use the link to find the nearest UPS Store.I disconnected the FIOS service by moving from Newark to Fort Lee. I put all two of my FIOS components (wireless router & HD Set Top Box) in the Verizon supplied box with the Verizon supplied shipping label and dropped them off at the UPS store in 137 Washington Ave, Belleville, NJ 07109 on Wednesday Jul 15, 2015.1) UPS Mail. This is Spectrum's most preferred method of returning equipment because UPS handles the packaging and shipping of all Spectrum equipment free of charge. All you need to do is inform them that you are a Spectrum customer and they will process the return. A receipt will be given to you to help you track the equipment shipping and ...Some other Verizon customer got a return label and box to return equipment with your name and account info on the label and used it to return equipment so when the Verizon warehouse received the returned equipment and scanned the info on the label, you got credit for the equipment return. I would check the corner of the return label that you ...Seal the box with your old equipment and apply the return label provided over the original shipping label. Contact the carrier for drop off locations closest to you. Option 3: Return to The UPS Store Please bring all equipment you need to return to the nearest The UPS Store location. These locations will package, box and process your equipment ...Just an update here. By 09/2023, the Verizon agent mentioned that UPS store no longer accepts Fios equipment returns and I have to go to the store to return them. "I have checked the details and I'm sorry to inform you that UPS store is not accepting the router returns right now. I request you to please return the router in Verizon store.Jul 5, 2016 · Verizon claims I never returned my equipment. 07-05-2016 11:12 AM. I closed my account on 6/7, received the return package supplies on 6/15, and mailed back my modem and cable card on 6/20. Checked with UPS and they listed it as delivered so stupid me I threw the receipt away thinking it was all set. Now Verizon is claiming they never received ...Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...People from this sub mentioned the return equipment process involves contacting the CS (phone/online, don't remember), print a return label sent to your email, and bring it to a certain Verizon store. Reply reply ... (21 MAR) and I finally received a USPS letter from Verizon printed 14 MAR with a print-out UPS return label. There's no kit. It's ...I added a line and upgraded during the pre-order of the S10's. One of the lines I upgraded, We decided to return the phone instead of buying it out. An iPhone 8 Plus, Owed $299. We ordered the phones on the 5th of March, received them on the 9th or 10th. I did exactly as the return package said, Put the phone in the box, Taped it AT the UPS ...Just an update here. By 09/2023, the Verizon agent mentioned that UPS store no longer accepts Fios equipment returns and I have to go to the store to return them. "I have checked the details and I'm sorry to inform you that UPS store is not accepting the router returns right now.03-28-202306:45 AM. Hundreds of posts about the failings of Verizon's return process. If you speak to a rep, their customers are either stealing or there is some sort of UPS conspiracy happening. Mailed back a Google pixel for warranty replacement and a month later notified I was being charged $500 for an unreturned item.Failure to return in a timely manner will result in you getting a bill for unreturned equipment. Correct answer: Hi, Verizon advises customers to drop equipment off at a UPS Store, but the UPS Store says Verizon cancelled their UPS contract.01-21-2022 09:45 PM. Following protocol, as soon as I received my new Fios router, I returned my old router to verizon using their return label. UPS showed proof of delivery but my account says they have no evidence my equipment has returned and warning me I will be charged $100 if they don't receive it. I speak to a rep who tells me I need to ...You should have been given a disconnect order number, you then bring that order number and your stuff to a UPS store and they'll package it and ship it. Just be sure to get the tracking number. Also can print one yourself here: …Return equipment tracking label. 04-20-2023 01:44 PM. I canceled my subscription for the home Internet because I moved. I was then told that I can only return the equipment after Verizon sends me a return package and label. I had to update my address on my disconnected account, which was not easy. Now that my address has been updated and a new ...Folks, a few key points to help you: This is a public forum. Information posted here comes from other users and is not an official Verizon source. This thread is over a year old. Information may have changed since it was posted. If you want up to date help, you've two options: Start a new thread...You can return Verizon equipment to any of the Verizon store locations or select Verizon Fios TV stores if you have bought them directly. Moreover, equipment can also be returned via UPS mail. In any case, you have to sent them back within 30 days of purchase or Verizon will charge you for a late fee per day that exceeds 30-day …Verizon has charged me $200 for non return of equipment. I have called over 6x since December trying to either receive a return box or label so that I may return this equipment. I can not print a label from the link given and Literally feel like I have no other choices at this point. Requesting any help I can get PLEASE.To return your equipment: Return rented equipment to the Verizon or the UPS Store nearest you; You do not need to box up equipment since equipment serial numbers will be scanned and returned to Verizon. Be sure to get a receipt for your records; Contact Verizon at 1.800.Verizon (1-800-837-4966) if you have any questions. View unreturned ...Enthusiast - Level 1. 01-31-2024 02:37 AM. I returned the old Fios equipment in late November/early December 2023 but am being charged $375 for unreturned equipment. After receiving “no equipment return” email reminder from VZ I called and agent Mathew told me I was all clear on 1/2/24. Saw charge again in 1/30/24 and called.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Closing this loop in case someone else might be interested. I finally got a "equipment returned" confirmation today, 27th Feb 2023, via email and text. I originally took the package to UPS on 1/28/2023 and it was delivered on 1/31/2023. So a whole month almost for it to show up. My takeaways: 1. o...A lot of people get those emails even though they are returned. Since you lost the ups tracking number all you can do is hope they put it into the system as returned. I've returned my equipment a few weeks ago by UPS, and saw it was delivered to a location in Pennsylvania. I just recieved an email saying Verizon.2 Share. Sort by: sdrawkcab25. • 3 yr. ago. Yes, take your stuff and your disconnect order number to the UPS store and they'll pack and ship it, just get the tracking number. Or can …Apologies for the delay in our reply, John_Goilll. That is certainly a concern that you have not received a return shipping label. Let's make sure we can get you a return shipping kit for the 5G Home equipment. We will need account access to assist, please be on the lookout for a private message from us, so we can help.When you return an STB to the store they have to turn around and ship it back to the repair center, even if it is not broken. . . .always throughly test and repair boxes before sending them to another customer. That is why the store charges $10 dollars, to basically box it up and take it down to UPS for you.If you want to return your device, you can do it by visiting a Verizon store, call their customer care department, or return it online through the company’s website. If you want to exchange your device, you can do it by calling their customer care department, visiting one of their stores, or exchanging them online through their website.To return equipment to Spectrum, visit a Spectrum store or use their pre-paid shipping label for mailing. Submit the equipment at the store or package it securely and drop it off at a UPS location with the label provided. If you're looking to return your Spectrum equipment, there are simple and convenient options available to you.If a return box was ordered for your account, it can take 7-10 business days to receive. We will be sending you a Private Message so that we can access your account and take a closer look. 04-06-2024 10:03 AM. This will make 7 times we have tried to return 5G internet to Verizon.I returned my equipment via UPS on Friday 4/17/15. You received the box on Tuesday 4/21/15 but sent me a message that you were missing some of my equipment even though it was all sent in the same box. ... You must return the equipment undamaged to Verizon by May 21, 2015 or you will be charged as follows: (Rent): DVR 1 {edited for privacy ...Verizon Return System. 02-22-2024 10:41 AM. My phone was defective so I was sent a new one and given packaging and a tracking label to send the defective phone back. I did so within the required period (phone sent via UPS 1/22/24). Verizon says they never received the phone so I checked the tracking and it shows that the phone was delivered to ...03-28-202306:45 AM. Hundreds of posts about the failings of Verizon's return process. If you speak to a rep, their customers are either stealing or there is some sort of UPS conspiracy happening. Mailed back a Google pixel for warranty replacement and a month later notified I was being charged $500 for an unreturned item.Fios TV+ Remote. $24.99. Add to Cart. Verizon offers a variety of TV remote controls for your Fios equipment, including a 2-device remote control & a big button remote. We've also added a remote control specific to TV One equipment and to the Fios Stream TV equipment. Order a new remote control to replace an old remote, damaged remote, broken ...You can return equipment to Verizon stores only if you have purchased the item directly. You can also return your equipment to Verizon FIOS via UPS mail or at certain Verizon FIOS TV stores. Equipment returned after 30 calendar days can result in unreturned charges. Verizon should be contacted to arrange for equipment return promptly.my returned equipment. 07-01-2023 12:09 AM. I had a defective router, so Verizon sent me a new one, with a return label for the old equipment. J boxed it up, attached the label and took to the UPS store. I'm a frequent shipper so I always hold receipts/tracking number. Now Verizon is sending me emails saying that I haven't returned it.But there was no UPS return shipping label in the box. And I can't find any way to get this question answered outside of "pay $14.99 a month for premium support!" ... If you have a local Verizon store they might take equipment returns, not all do, I would call first. _____ Justin FiOS TV: Extreme HD, Internet: 50/50, Digital Voice ... Even if your devices have no value, we can recycle them responsibly for you, for free