3. Restart the TV and source device: Power off both the TV and the source device. Unplug them from the power source for about 30 seconds. Then, plug them back in and power them on again.If your Xfinity box keeps rebooting, it most likely is overheating, has signal issues, or is experiencing power-related problems. When it is stuck on the “boot” mode, …Sep 15, 2023 · Unplugging the Xfinity Cable Box. By unplugging your cable box from the outlet, you can restart your device. Follow these steps to get the signal back on the cable box: Switch off your Xfinity Cable Box. Unplug the device from the outlet. Wait for 10 seconds and then plug it back to the outlet. Press the Power button. Feb 14, 2019 ... Cable Box Won't Power Off?... If you have programmed the remote to control your TV, the All Power button will turn your TV on and off. Your ...To perform a factory reset: Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Press 9-8-1. The LED will blink blue three times to indicate that the remote was reset. The factory reset unpairs your remote and TV Box, so you'll need to re-pair them.Remote won’t stay paired. I had to get a new Xfinity TV box because the old one died. I paired the remote successfully but every time I turn off the TV the pairing breaks and I get a screen telling me to unpair from the previous box and pair all over again. The pairing works until I turn off the TV again. Question.Oct 5, 2023 · Check the power cord: Ensure that the power cord is securely plugged into both the Xfinity box and the power outlet. Sometimes, the cord may come loose due to accidental tugs or movement. Verify the power outlet: Test the power outlet by plugging in a different device, such as a lamp or phone charger. unplugged and re-plugged. A simple first fix to try is unplugging the device from the power …Those are some great troubleshooting steps you tried with checking on another device and restarting the TVs. I have something else for you to try. If you have more than 1 cable box, you can just complete this on the main cable box. Please press the "A" button on your remote, then scroll to the right to where it says "Reset Netflix".My xfinity wifi is set up in another room. I have plugged the flex in to different outlets, and used different hdmi cords and ports on my tv. But still the flex wont turn on, my TV screen doesn't show any indication that the flex hooked up to the hdmi is on. The flex has a white light though. The HDMI ports and cords I have used work with other ...Use the down arrow button to highlight Parental Control PIN. Press OK to select On. Enter a four-digit Locks PIN of your choosing. Re-enter the Locks PIN to confirm. Press the Exit key to go back to regular TV viewing. Note: If you forget your Locks PIN, see Manage X1 and Stream PIN Settings Online. Learn to turn parental controls on and off.I just found the solution. When the Xumo Box auto shuts off, it falls out of sync with the TV. For example, when you press the power button, the TV and the Xumo should turn on. Because of that auto shut off feature, the TV remains on, while the Xumo is …Use the down arrow button to highlight Parental Control PIN. Press OK to select On. Enter a four-digit Locks PIN of your choosing. Re-enter the Locks PIN to confirm. Press the Exit key to go back to regular TV viewing. Note: If you forget your Locks PIN, see Manage X1 and Stream PIN Settings Online. Learn to turn parental controls on and off.Hi, @dcfox. We have a tentative launch for HBO Max in 4k for the XG1V4 DVR box on August 12th. In most cases, 4k content does not display it is due to compatibility with the app on X1 but it is our goal to have 4k available on all apps in time. Xfinity On-demand not showing in 4k when listed is something we want to look into when it happens.About X1 settings · This feature is automatically turned on. · To work properly, the next sequential episode in a series must be available to you through Xfinity ...Check if your issue is resolved after each step. Unplug both ends of your HDMI cable, then firmly plug them back in. Try using a different HDMI cable to check if the cable is causing the issue. For HDMI 2.1, use an Ultra High Speed HDMI cable. For HDMI 2.0, use a Premium High Speed HDMI cable. In the TV menu, make sure that you select …Use the down arrow button to highlight Parental Control PIN. Press OK to select On. Enter a four-digit Locks PIN of your choosing. Re-enter the Locks PIN to confirm. Press the Exit key to go back to regular TV viewing. Note: If you forget your Locks PIN, see Manage X1 and Stream PIN Settings Online. Learn to turn parental controls on and off.Low Volume. Since the last post was closed I figured I would start a new one. I noticed lately that my X1 is significantly quieter that any of my other sources. My X1 box goes through my Denon receiver. To listen to my Xfinity X1 box the volume needs to be at 52 or greater. For my Xbox or TV apps, I listen to them around 25. General troubleshooting steps for all Xfinity services. Ensure the device connections are "finger tight," including the coax cable from the wall to the back of the device. Verify all power cords are connected and plugged into a working outlet or power strip. If your devices are all correctly connected, please make sure you activate your ... Troubleshooting Xfinity X1 when Netflix isn't Appearing. First, check for the Netflix App in the X1 Apps menu . Press xfinity on your remote. Navigate to and click on Apps. If you don't see Netflix listed among other apps, and don't see Netflix content within Xfinity On Demand it could be for one of three reasons: You do not have all the ...This video will show you how to set up a new Xfinity-Comcast X1 (XiD-P) Cable Box.Troubleshooting TV no picture, black, or blue screen. Learn how to resolve issues with your TV if it isn't displaying a picture or only shows a blue or black screen. Troubleshooting …Download Article. 1. Unplug the power cable from the outlet. Locate the cable that runs from the back of your cable box to the wall outlet. While your cable box is still on, pull the plug out of the wall to disconnect it from power. Check the front of your cable box to make sure the display turned off.If I press the Xfinity button on my remote and go to Apps and click on the Prime Video App it launches and you get a blue screen with the Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots go away but the blue screen stays and does not go away. If I press Exit and get out of it and then press the Xfinity ...These steps will work not only for cable boxes, but for other devices as well. For example: Playstation or XBOX.Sep 15, 2023 · Unplugging the Xfinity Cable Box. By unplugging your cable box from the outlet, you can restart your device. Follow these steps to get the signal back on the cable box: Switch off your Xfinity Cable Box. Unplug the device from the outlet. Wait for 10 seconds and then plug it back to the outlet. Press the Power button. Factory reset the Xfinity Voice Remote without a Setup button (XR15) Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Press 9-8-1. The LED will blink blue three times to indicate that the remote was reset. The factory reset unpairs your remote and TV Box ...Feb 18, 2022 · Steps: Ensure that your TV is switched on and on the right input, connected to your Xfinity X1 Box. Press and hold the Setup button (XR2, XR5, XR11). You’ll find it near the bottom of your remote. If you don’t have a Setup button (XR15), press and hold the Xfinity and Info (i) buttons for a few seconds. Sep 25, 2020 · NoNoBadPuppy. @WolfSpirit42 There is no need to unplug the box. In fact, the box should be left plugged in to get updates to the guide, firmware updates, etc. The box does not draw much power. Just had internet and tv installed. On the tv box when I push power it will not turn the box off. I tried to restart the box and re-pair the remote ... Learn how to cast content from the Xfinity Stream iOS app on your Apple TV streaming device or AirPlay 2-enabled smart TV or receiving device using Apple's AirPlay software feature. Xfinity For full functionality of this site it is necessary to enable JavaScript.Mar 30, 2022 · If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it’s plugged into the proper locations. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. X1 TV Box equipment types. If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes:We can absolutely understand wanting to get the voice guidance, also known as the Audio description turned off! It sounds like you're well on the path to resolution if you'd already attempted to replace the cable box and remote! That is great! One thing we do want to make sure to ask about, is the specific settings on the television itself.These steps will work not only for cable boxes, but for other devices as well. For example: Playstation or XBOX.You would want to make sure this power preference is off since it is on by default. Settings > Device Settings > Power Preferences > HDMI Device Control (HDMI-CEC) > Off or On. You can also change the power settings to turn off the power saving mode. I am an Official Xfinity Employee.Xfinity - Home of the 10G NetworkI am not able to turn off the X1 Cable box using the remote. We have two X1 Cable boxes, one is turned off by the remote, the other stays on all the time. We have repaired it numerous times. It was factory reset and the Xfinity Store replaced the remote with a new one and the X1 Box still will not turn off on one of our sets.Sep 15, 2023 · Unplugging the Xfinity Cable Box. By unplugging your cable box from the outlet, you can restart your device. Follow these steps to get the signal back on the cable box: Switch off your Xfinity Cable Box. Unplug the device from the outlet. Wait for 10 seconds and then plug it back to the outlet. Press the Power button. Reactivate your service today." To begin the payment process, you must enter either the telephone number associated with the account or the account number itself, then select Continue. You will automatically be billed the amount owed, and your services will be restored. Learn how to make an online payment to restore Xfinity service.I moved recently, did a self install and everything is working but the online light on the modem and I cannot connect. The option to shows up but it's saying "internet may not be available" supposedly someone came out to activate the line to my apartment but it's not getting through. There is only one coaxial outlet that we are plugged into and ...How to Reset Xfinity Remote (XR15) Step 1: Press [A] and [D] button together – wait for LED to turn GREEN. Step 2: Press 9 – 8 – 1 – wait for LED light blinking blue. Step 3: Press Xfinity and [i] button together – wait for LED to turn GREEN. Step 4: You’ll see code on your TV and enter it with your xfinity remote.Analysts have been eager to weigh in on the Services sector with new ratings on Comcast (CMCSA – Research Report), Service International (SCI –... Analysts have been eager to weigh...Secondary box not working. Looking for some help we have two cable boxes the main one in the living room and the secondary one in my room. We decided to move the main box down to the basement to our new tv room and it works but my box has no signal and I have to put the main box back in the living room for mine to work again.October 5, 2023. Learn how to troubleshoot and fix Xfinity box not turning on issues. Check power supply, cord, and circuit breaker. Contact Xfinity support or replace the …Click Logout at the top right. Connect your personal router to any of the Ethernet ports on the Xfinity Wireless Gateway. Log in to the Admin Tool and navigate to Gateway > At a Glance. Set the Bridge Mode field to Disable. Note: Advanced Security must be activated through the Xfinity app.This feature is turned on by default on your Xfinity TV Box. You can turn it off by going to Settings > Device Settings > Power Preferences > HDMI Device ...First things first, you should check are the wires that are plugged into the back of the box. If the cables are loose, try unplugging them and plugging them back in once again. Make sure all the connectors are in as tightly as possible. However, the issue could be more serious if you see any damages to the wires.1. Why is my Xfinity TV box not turning on? If your Xfinity TV box is not turning on, there may be an issue with the power supply. Make sure the power cord is securely plugged into an electrical outlet and the back of the box. You can also try unplugging the box from the power source for about 30 seconds and then plugging it …I recently subscribed to Xfinity TV service and got a RNG150N box. I have verified that the co-ax cable is correct (lots of attic tracing today), and when I plug the co-ax directly into my TV I can see cable TV that way. I have co-ax from wall to box, and HDMI from box to TV. When I plug power into the box, the front 3 lights cycle, then the ...Learn about removing TV and audio control from your remote. Factory reset Voice Remote. Press the Setup button until the LED at the top of the remote changes from red to green. Press 9-8-1. The LED will blink green twice to indicate that the remote was reset. Need to re-pair remote to TV Box after reset.The XiD-C cable box blue LED light is not on. This cable box was recently added and functions fine except for the blue LED. The Comcast tech brought it with him without the "new" packaging so I am assuming it is used. It is annoying not knowing whether the cable box has power or not without turning on the TV.Comcast Corp (NASDAQ:CMCSA) CEO Brian Roberts is known for lining up a huge deal every five years. The company's last si... Indices Commodities Currencies ...Make sure the remote batteries are installed and your TV and TV Box are powered on. Set the TV input to the input connected to the Xfinity TV Box. Press the ...Dec 11, 2023 · To reset a Comcast cable box after a power outage, you can follow these steps: Unplug the power cord from the back of the cable box. Wait for at least 30 seconds. Plug the power cord back in and wait for the cable box to reboot. This should reset the cable box and restore its functionality after a power outage. Then, follow the steps below. If your remote has a Setup button: Turn on your TV. Press and hold Setup until the light at the top of the remote changes from red to green. Enter 9-9-1. The light should flash green twice. Keep pressing CH ^ until the TV turns off. Once the TV turns off, press Setup to lock in the code.Use the down arrow button to highlight Parental Control PIN. Press OK to select On. Enter a four-digit Locks PIN of your choosing. Re-enter the Locks PIN to confirm. Press the Exit key to go back to regular TV viewing. Note: If you forget your Locks PIN, see Manage X1 and Stream PIN Settings Online. Learn to turn parental controls on and off.Support TV & Streaming. Xfinity Remote All Power button doesn't turn TV Box on or off. If you programmed your remote to control your TV, the All Power button will turn your TV on and off. Your TV Box must always be powered on to perform regular functions (like software updates and DVR recordings). To turn off the TV Box, you must either:CCKorie. There are two modes for your TV Box when there has been no activity for four hours. Power Saver Mode, which conserves your power, and Nap Mode, which does not save power. Your TV Box will automatically go into Nap Mode after four hours of inactivity if you do not have Power Saver on.Fixed Boot reset problem. For the past month like many of you each morning the Xfinity box was stuck on Boot and the tv was on the welcome screen. Going to the remote settings/device settings/Power Preferences/ “Restart” also got stuck on Boot like in the morning. What fixed this was going to the iPhone app “Xfinity My Account” then ...Balance the box and TV volume: Access the TV Adapter's or TV Box's main menu. Select Setup. Select Audio Setup. For the Set volume to optimal stereo option, select Yes to automatically adjust the volume to the optimal level for stereo output. Note: If you select No, your current volume settings will be retained.Turn ordinary boxes into extraordinary things with box crafts for kids. Find wonderful box crafts for kids in this article. Advertisement Turn ordinary boxes into fun and practica...Xfinity - Home of the 10G NetworkMy cable box won't turn on. ... What is the box model number? Do you know if it is an X1 box or a legacy box? Some legacy boxes "play dead" if they are not receiving a signal from Comcast. See https://www.xfinity.com/support/articles/cable-box-user-manuals. and https://www.xfinity.com/support/articles/x1-hub-vs-companion-box. TV box hasn't turned on in 5 days. Sat on chat support, who wanted to send me a new X1 box, even tho I do not have a X1 box. Could not confirm that I would not be billed extra for it. Chat was disconnected. Phone support doesn't work. Just loops "Were sending a signal! Goodbye!" Respectfully requesting a new TV box be sent. Feb 7, 2024 · 3. Restart the TV and source device: Power off both the TV and the source device. Unplug them from the power source for about 30 seconds. Then, plug them back in and power them on again. Low-income families can potentially get two months of free internet from Comcast in response to the coronavirus outbreak. Low-income families can potentially get two months of free...Steps: Ensure that your TV is switched on and on the right input, connected to your Xfinity X1 Box. Press and hold the Setup button (XR2, XR5, XR11). You’ll find it near the bottom of your remote. If you don’t have a Setup button (XR15), press and hold the Xfinity and Info (i) buttons for a few seconds.To soft reset your Comcast Xfinity set-top box, follow the steps below: Unplug the power cord of your Comcast set-top box from the power outlet. Image: KnowTechie. Wait 1-3 minutes. Plug the power ...it is likely the HDMI port on your TV for the set top box is no longer communicating with the set top box. have you tried changing the TV input to another HDMI port that has signal then change back to the set top box? unplug the TV for 30 seconds and plug back in and turn on? does your set top box have a display (DVR) or power indicator LED's?To access the YouTube app, press the xfinity button on your remote control and navigate to Apps > YouTube. Using the voice remote, you can also open the app by saying "YouTube," or search for specific video types, e.g., "Best street food in the world on YouTube." Once the app is open, you can continue to search for videos using your voice ...Program your remote using a code: Turn on the TV you are programming. Press and hold the “Setup” button until the status LED at the top of the remote changes from red to green. Type in the 4-digit or 5-digit code listed below using the number buttons. Additional codes may be found in the remote manual.Open the app. Tap the WiFi tab. Tap Xfinity Video troubleshooting. Tap the applicable option to start troubleshooting. E.g., you can tap Picture & Sound to troubleshoot problems with those features. Note: You may need to scroll down to see all available options, including Parental Controls and Disability Support.We can absolutely understand wanting to get the voice guidance, also known as the Audio description turned off! It sounds like you're well on the path to resolution if you'd already attempted to replace the cable box and remote! That is great! One thing we do want to make sure to ask about, is the specific settings on the television itself.Balance the box and TV volume: Access the TV Adapter's or TV Box's main menu. Select Setup. Select Audio Setup. For the Set volume to optimal stereo option, select Yes to automatically adjust the volume to the optimal level for stereo output. Note: If you select No, your current volume settings will be retained.Hold the button for about 10 seconds. The device will then automatically restart. Unplugging the Xfinity Cable Box. By unplugging your cable box from the …Feb 7, 2024 · 3. Restart the TV and source device: Power off both the TV and the source device. Unplug them from the power source for about 30 seconds. Then, plug them back in and power them on again. X1 TV Box must always be powered on to perform regular functions (like software updates and DVR recordings). To turn off the TV Box, you must either: Press the Power button on the front panel of the box, Configure the TV Box to go into Power Saver automatically or. Simply leave the TV Box on while turning off the TV.This will place your TV Box in Standby mode whenever your TV is turned off and will automatically wake it up when the TV is turned on. This feature is turned on by default. You can turn it off by going to Settings > Device Settings > Power Preferences > HDMI Device Control (HDMI-CEC) > Off or On.Type the first five-digit code for the TV manufacturer, and if the remote light blinks green twice, the code is correct. Aim the remote at the TV, and press the Power button. The Xfinity remote is ...Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.Note: If you unpaired a Voice Remote, it won't respond to voice commands. You'll need to pair it to an X1 or streaming TV Box for this feature to work. For ...Feb 18, 2022 · Steps: Ensure that your TV is switched on and on the right input, connected to your Xfinity X1 Box. Press and hold the Setup button (XR2, XR5, XR11). You’ll find it near the bottom of your remote. If you don’t have a Setup button (XR15), press and hold the Xfinity and Info (i) buttons for a few seconds. Press and hold the xfinity and Info buttons for five seconds. Wait for the Voice Remote light to change from red to green. Follow the instructions by entering the three-digit, on-screen pairing code. Once the on-screen pairing code is correctly entered, your Voice Remote is paired with the TV Box.Jul 26, 2021 · The Xfinity remote should be paired to control your TV. Launch the Samsung Hub, select Source, highlight TV, press up and enter to Set Up TV. Follow the prompts and add/confirm all your devices. (NOTE: Running Setup TV does NOT perform a Factory Reset. It only resets the way your TV interacts with HDMI devices. Comcast can no longer say it has the "fastest internet in America" in ads to cast superiority over rival services like Verizon FiOS By clicking "TRY IT", I agree to receive newslet...The XiD-C cable box blue LED light is not on. This cable box was recently added and functions fine except for the blue LED. The Comcast tech brought it with him without the "new" packaging so I am assuming it is used. It is annoying not knowing whether the cable box has power or not without turning on the TV.We can absolutely understand wanting to get the voice guidance, also known as the Audio description turned off! It sounds like you're well on the path to resolution if you'd already attempted to replace the cable box and remote! That is great! One thing we do want to make sure to ask about, is the specific settings on the television itself.Restart your TV box. Sometimes all it takes to correct this issue is restarting your TV box. Power off your TV Box. Remove the power cable from the back of the unit. Unplug the power cable from the wall outlet or power bar. Wait 30 seconds, then reconnect the power cable. Power on your TV box to see if it works.steps to unplugged and re-plugged: Unplug the Xfinity cable box from the power outlet. Wait approximately 60 seconds. Reconnect the cable box to the power outlet. Allow the box to reboot fully. Attempt to turn on the cable box again. 2. check for damaged cable.Oct 16, 2021 · XG2v2-P cable box is not turning on. I just got a cable box from the xfinity store and it won’t turn on when I plug it in. Not sure if there is an issue with the box itself or the power cord. I have used several different outlets, all of which work. But when I try to hit the power button on the cable box, the thin light on the side does not ... Check the power cord: Ensure that the power cord is securely plugged into both the Xfinity box and the power outlet. Sometimes, the cord may come loose due to accidental tugs or movement. Verify the power outlet: Test the power outlet by plugging in a different device, such as a lamp or phone charger.I reset the box daily, but the problem returns, normally within 24 hours. I've found that putting the box to sleep through the settings menu has the same affect. I've yet to find a way to make the solution permanent. I just switched to Comcast and love the service in general but this daily reset is going to shorten our relationship.Install the new cable box with the cables that came in the package so you can hook the box up to your TV and wall outlet. Turn on your TV and cable box, then enter your phone number to activate it. Once your number is confirmed, your box is active and you can watch Xfinity channels! Part 1.Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person", but don't do that. Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line. Apr 2, 2022 · First things first, you should check are the wires that are plugged into the back of the box. If the
Are you or someone you know about to celebrate their 50th birthday? Turning half a century old is a milestone that deserves to be celebrated in style. For the adventurous spirit wh...Feb 18, 2022 · Steps: Ensure that your TV is switched on and on the right input, connected to your Xfinity X1 Box. Press and hold the Setup button (XR2, XR5, XR11). You’ll find it near the bottom of your remote. If you don’t have a Setup button (XR15), press and hold the Xfinity and Info (i) buttons for a few seconds. When it comes to sourcing high-quality meat products, many people are turning to online platforms like Butcher Box. This innovative company offers a convenient and efficient way to...Secondary box not working. Looking for some help we have two cable boxes the main one in the living room and the secondary one in my room. We decided to move the main box down to the basement to our new tv room and it works but my box has no signal and I have to put the main box back in the living room for mine to work again.Program your remote using a code: Turn on the TV you are programming. Press and hold the “Setup” button until the status LED at the top of the remote changes from red to green. Type in the 4-digit or 5-digit code listed below using the number buttons. Additional codes may be found in the remote manual.When I turn it on, it automatically has a murder show running. When I select Discovery+ and try to watch a cooking show, it will take me back to the murder show. I complained and they said that Discovery+ must not be formatted properly for the XUMO Box. Well, last night, same thing however, we turned on music videos and for 5 …Jan 11, 2023 · We can absolutely understand wanting to get the voice guidance, also known as the Audio description turned off! It sounds like you're well on the path to resolution if you'd already attempted to replace the cable box and remote! That is great! One thing we do want to make sure to ask about, is the specific settings on the television itself. About X1 settings · This feature is automatically turned on. · To work properly, the next sequential episode in a series must be available to you through Xfinity ...Update email security settings. Sign in to Xfinity Email using your Xfinity ID and password. In the top-right corner, click the Gear icon, then select Settings. Click Security. Uncheck the box under Third Party Access Security to prevent third-party programs access to your Xfinity Email, or check the box to allow access.4 years ago. @TS101815 wrote: I have. I have also tried attaching the coax and HDMI as I had to prior television and it doesn't seem to be making any difference. It is clearly making a connection because using the tv remote I can turn the cable box on and off. It is just not connecting to the programming at all.Please feel free to shoot us a private message with your full name and complete service address so that we can get to work on this right away for you. To send a "direct message" / "private message" message to Xfinity Support: • Click "Sign In" if necessary. • Click the "Direct Message" icon or https://comca.st/3HIAjwK.Turn on your TV. Press and hold Setup until the light at the top of the remote changes from red to green. Enter 9-9-1. The light should flash green twice. Keep pressing CH ^ until the TV turns off. Once the TV turns off, press Setup to lock in the code. Press the TV power button on the remote.If you're having trouble activating your Flex streaming TV Box, the most common solution is to restart it by reconnecting your USB-C power cord and HDMI cable ...Feb 14, 2020 · The only thing that works is - unplug the HDMI cable, reboot the box, wait for 5 mins and then plug the HDMI cable back in. It is way above high time that either xfinity fixes this issue or just swaps out the boxes and gives customers ones that actually work. 0. 0. Press and hold the xfinity and Info buttons for five seconds. Wait for the Voice Remote light to change from red to green. Follow the instructions by entering the three-digit, on-screen pairing code. Once the on-screen pairing code is correctly entered, your Voice Remote is paired with the TV Box.When I turn it on, it automatically has a murder show running. When I select Discovery+ and try to watch a cooking show, it will take me back to the murder show. I complained and they said that Discovery+ must not be formatted properly for the XUMO Box. Well, last night, same thing however, we turned on music videos and for 5 …Reboot your Xfinity modem and Wi-Fi router. Modems and routers are built to provide uninterrupted service, but like any tool, they can always use a break. Rebooting can be a potential solution if your Xfinity Wi-Fi isn’t working.Balance the box and TV volume: Access the TV Adapter's or TV Box's main menu. Select Setup. Select Audio Setup. For the Set volume to optimal stereo option, select Yes to automatically adjust the volume to the optimal level for stereo output. Note: If you select No, your current volume settings will be retained.Manually restart your Xfinity Gateway, modem, or router · Unplug the power cable. · Espera un minuto. · Plug the power cable back in.On the Settings menu, use the down arrow button to highlight Preferences. Then, press OK. On the Preferences menu, highlight General, and press OK. On the General Preferences menu, use the up and down arrows to highlight Default Guide View, and press OK. Use the up and down arrows to select your preferred Default Guide View, and press OK.Options. Xfinity will replace the router, just bring it into one of the stores. Remember you don’t technically own the router! You are leasing it, which is why they need to service it for free! Was this answer helpful? Yes No. Score 1.Note: The Xfinity Web Remote is not compatible with Xumo Stream Box at this time. Additional information. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app!Gateway modem/router will not turn on. My gateway will not power on. I have already tried unplugging, waiting, and plugging the power back in at both the outlet and device multiple times. Same for the cable. The outlet is able to power other devices so the problem is not there. The wps button on top also does nothing.Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the “Welcome. Bienvenido. Bienvenue” loop.Enable Voice Control. Press the xfinity button on the Voice Remote. Note: For remotes with no xfinity button, press the Home button to access the Settings menu. Scroll to the gear icon and press OK on the Voice Remote to access the Settings menu. Select Remote Settings. Press OK on the Voice Remote. Select Voice Control.We can absolutely understand wanting to get the voice guidance, also known as the Audio description turned off! It sounds like you're well on the path to resolution if you'd already attempted to replace the cable box and remote! That is great! One thing we do want to make sure to ask about, is the specific settings on the television itself.@xfinityray may have misunderstood your question. when that next happens press the down button on your xfinity remote control. there are 3 icons on the bottom left. the first one 'if checked' turns on video descriptions on shows that provides it. that means your set top box will use that audio stream instead of the normal one.1. Make sure your box is on. It might turn on as soon as you connect it to power, but if not, press the Power button on top of the case to turn it on. You'll see a …Sep 7, 2019 ... Wireless box troubleshooting · The Cable Doctor & Crypto educator · How To Setup Xfinity X1 Cable TV Box · Double your Internet Speed by ch...X1 TV Box equipment types. If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes:If you're having trouble activating your Flex streaming TV Box, the most common solution is to restart it by reconnecting your USB-C power cord and HDMI cable ...It sounds like the box needs to be replaced. You can take the box to your nearest Xfinity Store with the power cable and they will get you a new one at no cost. We can also ship a box out to you depending on what is easier for you. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. This should bring the picture back by setting the resolution to 720. You can then change to a different resolution by pressing the ... Reboot your Xfinity modem and Wi-Fi router. Modems and routers are built to provide uninterrupted service, but like any tool, they can always use a break. Rebooting can be a potential solution if your Xfinity Wi-Fi isn’t working.Restart Your TV Manually And Try Again. Sometimes, the issue is not with the remote, but with the TV. If your Xfinity remote won’t change channels, try restarting your TV manually. Unplug the TV from the power source, wait for a few minutes, and then plug it back in. Turn on the TV and try changing the channels with your Xfinity remote …Turn Captions On or Off Using the X1 Accessibility Settings Menu. To access Accessibility Settings:. Press the B key on your Xfinity remote to reach Accessibility Settings.; Press OK to toggle Closed Captioning On or Off.If choosing On, then proceed to Closed Captioning Options and select your preferred settings (font size, color and …The easiest way to restart your TV Box is to say “Restart TV Box” into your Xfinity Voice Remote. If our system detects an issue that cannot be fixed through a ...Steps: Ensure that your TV is switched on and on the right input, connected to your Xfinity X1 Box. Press and hold the Setup button (XR2, XR5, XR11). You’ll find it near the bottom of your remote. If you don’t have a Setup button (XR15), press and hold the Xfinity and Info (i) buttons for a few seconds.4 years ago. @TS101815 wrote: I have. I have also tried attaching the coax and HDMI as I had to prior television and it doesn't seem to be making any difference. It is clearly making a connection because using the tv remote I can turn the cable box on and off. It is just not connecting to the programming at all.Friday, April 7th, 2023 6:08 PM. Closed. Cable Box won't power on. My cable box is off and will not power back on. I have unplugged everything, replugged everything and even tried the troubleshoot and nothing is working. The cable box is not powering on but everything else inclusive of the internet is working.I am not able to turn off the X1 Cable box using the remote. We have two X1 Cable boxes, one is turned off by the remote, the other stays on all the time. We have repaired it numerous times. It was factory reset and the Xfinity Store replaced the remote with a new one and the X1 Box still will not turn off on one of our sets.We would like to show you a description here but the site won’t allow us.Remote won’t stay paired. I had to get a new Xfinity TV box because the old one died. I paired the remote successfully but every time I turn off the TV the pairing breaks and I get a screen telling me to unpair from the previous box and pair all over again. The pairing works until I turn off the TV again. Question. Open the Xfinity My Account app on your mobile device and sign in with your Xfin